Warranty

Eclife - Create Your Ideal Life.

 

The warranty period is 3 years from the date of product delivery and covers defects in materials and workmanship. If you encounter problems during use, please contact our after-sales team at service@eclife.com. We will deal with replacement parts or repairs depending on the actual condition of the product, and if necessary we will also replace the product as a complete set. Please note that this warranty is not transferable and is not available on resold products. The warranty is valid only if the product is used for its intended purpose and under normal use. Defects or damage caused by negligence, misuse, accident, abnormal use, modification, or commercial purposes are not covered by the merchandise warranty.

 

 

Our Limited Warranty does not cover any problems caused by the following

-Condition, failure, or damage not caused by defects in materials or workmanship.

-Condition, malfunction, or damage caused by normal wear and tear, improper installation, improper maintenance, misuse, abuse, neglect, accident or alteration.

-Condition, malfunction or damage caused by failure to follow instructions and guidelines related to the intended use of the product.

-Failure resulting from repairs carried out or attempted by persons other than Eclife personnel.

 

 

What you must do for warranty service:

Eclife.com will not provide any warranty service unless the claim complies with all terms of this Warranty Statement and the proper return process and procedures are followed. For warranty service, please contact Eclife.com directly Your identity and order information will be collected and verified as a valid purchase by an Eclife.com representative. Once Eclife.com determinesthat warranty service is required, you may be asked to provide additional information or asked to determine an alternative resolution. Damaged or defective products returned to us must be properly packaged in their original packaging and shipped using the prepaid shipping label provided by Eclife.com.